Returns & Refunds

Our returns promise

At HUMÉ STUDIO, we want you to feel confident in your purchase. If something is not quite right, you may request a return within 30 days of delivery, subject to the conditions below and any rights you have under applicable consumer law.

Return eligibility

To qualify for a change-of-mind return, items must be unused, unworn, unwashed and undamaged, with original tags attached and in their original packaging where reasonably possible. Please include your order confirmation or other proof of purchase.

Items marked final sale, gift cards, and hygiene-sensitive items such as earrings or intimate products may be excluded from change-of-mind returns where permitted by law. These exclusions do not limit your rights if an item is faulty, damaged or incorrectly supplied.

How to request a return

Email humphreyjsiame@gmail.com within 30 days of delivery.
Include your order number, the item(s) you wish to return and the reason for the return.
Wait for our reply with return instructions before sending anything back.
Pack the item securely and use the return address and instructions we provide.

Please do not send returns to the address on your parcel without first contacting us, as this may delay the process.

Return shipping costs

For change-of-mind returns, including a preference for a different size or colour, the customer is responsible for the return shipping cost. We recommend using a tracked service and keeping proof of postage.

If an item arrives damaged, defective or incorrect, contact us and we will work with you on an appropriate resolution. Where the issue is our responsibility, HUMÉ STUDIO will cover reasonable return shipping costs or provide another suitable arrangement.

Damaged, defective or incorrect items

Please contact us as soon as reasonably possible after delivery. Include your order number, a description of the issue and clear photographs where relevant. We will review the issue and, as appropriate and subject to applicable law, arrange a replacement, exchange, repair or refund. Nothing in this policy limits any mandatory consumer rights.

Refunds

Once your return is received and inspected, we will email you with the outcome. If approved, the refund will be issued to your original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on your payment provider and bank.

Original shipping charges are not normally refundable for change-of-mind returns, except where required by law or where the return is due to our error. Any refund of duties, taxes or import charges paid directly to customs or another authority is subject to that authority's rules.

Exchanges

Exchanges are subject to stock availability. Contact us with your order number and the item and size you would like instead. If the requested item is unavailable, we can discuss an available alternative or a return and refund where eligible.

International returns

For international change-of-mind returns, customers are responsible for return postage and any applicable shipping arrangements unless the item is faulty, damaged or incorrectly supplied. Please use a tracked service and follow the return instructions we provide. Customs duties and taxes paid to local authorities are generally outside our control and may not be refundable by HUMÉ STUDIO.