Products and sizing
How do I choose the right size?
Check the size information and garment measurements on the individual product page before ordering. Where a supplier size guide is provided, compare its measurements with a similar item you already own. If you are unsure, contact us before placing your order.
Are product colours exactly as shown?
We make every effort to present product colours accurately. Actual colours may vary slightly depending on your screen, device and display settings.
What materials are your products made from?
Material details are listed on each product page. Please refer to the individual listing for the composition and product-specific information.
Orders and delivery
How can I ask about an order?
Email humphreyjsiame@gmail.com and include your order number and the email address used at checkout.
Where can I find shipping information?
Available delivery options, estimated delivery times and costs are shown during checkout for your destination. If you have a question about delivery, contact us before placing your order.
Returns and refunds
Can I return an item?
You may request a return within 30 days of delivery. Change-of-mind returns must be unused, unworn, unwashed and undamaged, with tags attached. Some final-sale and hygiene-sensitive items may be excluded where permitted by law. Please read our Returns & Refunds Policy for full details.
Who pays for return shipping?
For change-of-mind returns, customers pay return shipping. If an item is faulty, damaged or incorrect, contact us and we will arrange an appropriate solution, including reasonable return shipping where the issue is our responsibility.
When will I receive my refund?
Approved refunds are sent to the original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on your payment provider and bank.
How do I start a return?
Email humphreyjsiame@gmail.com with your order number, the item(s) you wish to return and the reason. Please wait for return instructions before sending an item back.